Spreading warmth, serenity, and style through handcrafted sustainable candles.
FAQ
frequently asked questions
What are the benefits of soy wax candles?
Soy wax is natural, biodegradable, and eco-friendly. It burns cleaner than traditional paraffin wax, producing less soot and lasting longer due to a slower burn rate.
Are your candles made with 100% soy wax?
Yes, we use high-quality 100% soy wax for our candles to ensure a clean, long-lasting, and environmentally friendly burn.
Why do soy wax candles sometimes appear frosted?
The frosted look on soy wax candles is a natural characteristic of the wax. It is a sign of its purity and does not affect the candle’s performance.
Are your candles safe for children and pets?
Our candles are made using non-toxic soy wax and phthalate-free fragrances. However, always burn candles out of reach of children and pets to ensure safety.
Why is there liquid wax around the wick after burning?
This is normal. Soy wax has a lower melting point than paraffin wax, causing the wax around the wick to melt and pool.
How should I care for my candles?
Trim the wick to 1/4 inch before each burn. Allow the wax to melt evenly to the edges on the first burn to prevent tunnelling. Avoid burning candles for more than 3–4 hours at a time.
Why is the first burn important?
The first burn sets the “memory” of the wax. Allowing it to melt evenly to the edges ensures the candle will burn evenly in the future.
What should I do if my candle produces black soot?
Ensure the wick is properly trimmed to 1/4 inch. Long wicks can cause higher flames, leading to soot production.
Do your candles contain synthetic fragrances?
Our candles are scented with a mix of natural essential oils and high-quality, non-toxic fragrance oils.
Can I reuse the candle jars?
Yes! Once the candle is finished, clean the jar with warm, soapy water and reuse it for storage, planters, or décor.
Why do some candles have uneven surfaces after burning?
This can happen with natural waxes like soy. It is purely cosmetic and does not affect the candle’s quality or performance.
Are soy wax candles vegan?
Yes, our soy wax candles are 100%vegan and cruelty-free.
Do your candles help with aromatherapy?
Many of our candles are infused with essential oils known for their aromatherapy benefits, such as promoting relaxation, focus, or energy.
What makes your candles different from others?
Our candles are handcrafted using eco-friendly soy wax, premium fragrances, and stylish designs, ensuring a sustainable and luxurious experience.
Can I use your candles for gifts?
Absolutely! Our candles make for perfect gifts, and we also offer customizable gift sets for special occasions.
How can I track my order?
Once your order is shipped, a tracking number will be shared via email or SMS. You can use it to monitor your shipment’s status.
What are the delivery timelines?
- within the UK (Mainland) : 2-5 days after dispatch.
- Outside the UK (Non- Mainland): 5-7 days after dispatch.
Can I get a refund if I don't like the product?
We do not offer refunds. However, if the product is damaged during delivery, we will arrange an exchange or replacement.
What should I do if I receive a damaged product?
Report the issue within 24 hours of delivery, along with photos of the damaged product, and our team will assist you with an exchange or replacement
Can I change my order after placing it?
Order modifications are only allowed within 24 hours of placement. After that, changes cannot be accommodated.
How do I contact customer support?
Reach us via email at [lightkindled@gmail.com] or call us at [+44 7424 394183].