Shipping & Delivery Policy
At Kindled Light, we aim to deliver your handcrafted candles quickly, safely, and efficiently. Please review our shipping guidelines below.
1. Processing Time
All orders are processed within 1–2 business days.
During busy seasons or promotions, processing may take an additional day.
Customized or bulk orders may require extra time; we will inform you in advance.
2. Shipping Methods & Timelines
We offer free and fast shipping across the UK.
Estimated delivery time:
Standard Delivery: 3–5 business days
Express Delivery (if selected): 1–2 business days
Delivery times may vary based on location, weather, or courier delays.
3. Order Tracking
Once your order is shipped:
You will receive a shipping confirmation email
Tracking details (if applicable) will be included
4. Address Accuracy
Please ensure your shipping address is correct.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a mistake is noticed, contact us immediately so we can attempt to correct it before dispatch.
5. Delivery Issues
If your order is delayed, lost, or damaged in transit:
Contact us within 48 hours of delivery
Provide order number and photos (if damaged)
We will arrange a replacement or refund, depending on the situation.
6. International Shipping
Currently, we ship within the United Kingdom only.
International shipping options may be added in the future.
7. Bulk & Corporate Orders
Delivery timelines for bulk or custom corporate orders vary based on quantity and customization.
We will provide expected delivery dates at the time of order confirmation.
8. Contact Us
For shipping questions, support, or concerns, contact us:
📧 support@kindledlight.co.uk
📍 United Kingdom